Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a new online casino for us to look at? This page explains the best way to reach us and what kind of enquiries we're set up to handle.
How to Reach Our Team
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of the editorial team will read it personally — we don't rely on automated replies to stand in for a real answer.
Include a short line about what your message concerns (a specific casino, a bonus term, a broken link, a general question) so we can route it to the right person and reply faster. We aim to respond within a couple of working days, though it can take a little longer at busy times.
What We Can Help With
- Questions about our rankings — how we assess new online casinos, why one site ranks above another, or how a particular editorial rating was reached.
- Corrections — if a bonus offer, licence detail, or payment method listed on the site has changed or looks out of date, tell us and we'll check it.
- Content suggestions — a casino you'd like us to cover, a payment method we haven't addressed, or a topic around online gambling in the US you think readers would find useful.
- Partnership and editorial enquiries — if you represent a licensed operator or a related business and want to discuss working with Best Online Casinos, tell us who you are and what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling to control their gambling, say so in your message. We can point you toward self-exclusion programs and support organizations, though we are not a crisis or counseling service.
What We Can't Do
We're a comparison and review site, not a casino operator, payment processor, or regulator. That means there are some things outside what we can help with directly:
- We can't process deposits, withdrawals, or account verification — those requests go to the casino you've signed up with, through its own support channels.
- We can't resolve account disputes, frozen balances, or bonus disagreements on your behalf. Each licensed casino has its own support team and, in most states, a regulator that oversees complaints.
- We can't guarantee outcomes, approve bonus eligibility, or confirm whether a specific offer is currently live — always check the terms on the operator's own site before you deposit.
If your enquiry concerns a casino not covered on this site, or one aimed at players outside licensed US markets, our page on Best Non GamStop Casinos 2026 may be a more relevant starting point.
A Note on Accuracy and Independence
We review and rank online casinos based on publicly available information, including licensing status, bonus terms, game selection, and payment options. Some of the offers on this site are commercial partnerships, meaning we may earn a commission if you sign up through a link here — this never decides where a casino ranks. If you believe something we've published is inaccurate or misleading, we want to hear about it, and we'll look into it properly.
Before You Contact Us
A few quick checks can save you time:
- If your question is about a bonus, check the terms listed directly on the offer — wagering requirements, expiry dates, and maximum withdrawal caps are usually spelled out there.
- If your question is about eligibility, remember that online gambling in the US is regulated state by state. You'll generally need to be at least 21, physically located in a state where online casino play is legal, and using a licensed, regulated site.
- If you're having trouble with gambling itself rather than with our content, look for the responsible gambling tools offered directly on the casino's site, such as deposit limits, time-outs, or self-exclusion, or reach out to a state or national support service.
We appreciate you taking the time to reach out. Every message helps us keep this site accurate and useful for the next reader comparing their options.